Is Positive Promotions Good for Small Businesses? (2026)

Numerous reviewers report significant delays in shipping, with orders frequently arriving late or incomplete. Many customers mention receiving notifications of backorders only after placing their orders and paying for them, leading to missed deadlines and event disruptions. One reviewer stated, "I ordered items a month ahead and at this point they are two weeks late."

Many customers express frustration with Positive Promotions' customer service, citing long wait times, unreturned calls and emails, and unhelpful representatives. Some reviewers claim they were hung up on or given conflicting information, while others report a general lack of communication regarding order status and delays. One reviewer noted, "Horrible customer service. Do not order from them."

Several reviewers report issues with order accuracy, including receiving incorrect items, missing products, or substitutions without prior approval. Customers also mention being charged for items that were not shipped or were out of stock. A reviewer shared, "I was sent the wrong item because the one I ordered was backordered (no permission given to substitute)."

A few reviewers reported fraudulent charges on their credit cards shortly after placing orders with Positive Promotions. They suspect a link between their purchases and the security breach. One reviewer stated, "Within hours, credit card was breached with dozens of online $$$ fraud purchases."

While some reviewers find the product quality acceptable, others describe the items as cheap or not as advertised. The quality seems inconsistent, with some customers satisfied with their purchases and others disappointed. One reviewer mentioned, "Products are cheap and customer service is terrible."

A recurring theme in the reviews is the issue of items being out of stock or on backorder without clear communication from the company. Customers often find out about these issues only after placing their orders, leading to delays and frustration. One reviewer stated, "Items always out of stock."

Several customers report difficulties in obtaining refunds for canceled orders or returned items. They describe long delays in processing refunds and a lack of communication from the company regarding the status of their refunds. One reviewer mentioned, "It is almost 30 days later and still no refund."